Each module is divided into 3-5 sessions with nine supported discussion topics, 3.5 hours of audio content, professional examples and bonus course materials.
Module Includes: • Discovering the perfect client profile • Unique business strategies • The difference between product and human value • Knowledge & skills to satisfy your customers & partners needs and expectations • Practical Examples & “How-To” Materials
How to navigate any possible challenges or conflicts. Module includes: • The secrets to a good working relationship • Understanding what drives your customers & business relations • The needs & willingness to deal with differences • Practical Examples & “How-To” Materials
Module includes: • The importance of intercultural differences in internal business • Hofstede’s five cultural dimensions and the influence on international business • Company cultures and YOUR role in cross-cultural dilemmas • How YOU can affect the intercultural environment • Authentic cultural adaption (no faking it!) • Practical examples and “How-To” Materials
Module Includes: • How to distinguish yourself with excellent service & experiences • How to create a great customer experience • Understanding your influence on the intercultural environment • Practical examples and “How-To” Materials